Promotions & Discounts
We do not offer promotions or discounts. Please join our rewards program to earn points towards future orders.
What shipping options do you offer?
We offer free shipping on all orders within the U.S.
For International orders we offer the market rates based on our carrier.
Return Policy and Instructions
We offer a 90 day return window. However, we want to be sure every customer is happy and satisfied. Please don't hesitate to contact us at any time regarding a product return.
Any item purchased on sale does not qualify for a refund. Exchanges and store credits only.
To initiate a free return please visit: https://greatlyandco.com/a/returns
Made to order, specially for you.
We do things differently. While most clothing brands produce overseas or manufacture in bulk and store in big warehouses, we take a different approach. Each item that leaves our Upstate NY facility is custom cut & sewn after you order.
Can I update my Shipping Address?
For any changes to shipping addresses, please Submit a Request or message our team using the following format:
Old Shipping Address
New Shipping Address
Please try to reach out to our team as soon as possible so any changes can be made before shipment.
When will my order ship?
After new orders are successfully placed through Greatlyandco.com, they're immediately added to our production queue. Depending on volume, new orders enter the cutting & sewing phases of production within 24 hours of being received. Once your clothing is in the works it's packaged and shipped within 5 business days.
You can track your order in real time here: Order Status
Order details can be viewed in your Account dashboard.
If you haven't received an email update from us in a while, please don't hesitate to email email@example.com.
How do I track the shipment of my order?
Once we've made your clothing, looked it over, and packaged it up, we'll print your shipping label and email you tracking info with a link to check the progress of your order. You can track that number through USPS.com or on our website in the order history section of your account dashboard.
If you have any questions about your order, please email firstname.lastname@example.org.
Do you offer price adjustments?
Due no promotions and specials, we do not offer price adjustments.
How do I care for my garment?
Machine-wash with all-purpose detergent. Do not wash with abrasive products such as towels or velcro. To prolong the life span of your product we recommend to hang-dry. Hot dryers will break down the synthetic fibers over time. If using a dryer is necessary we recommend tumble-dry low. Most synthetic fabrics produce static and may permanently wrinkle in a hot dryer. Use fabric softener to curb static.
Where is your clothing made?
Each item we sell is designed, cut, sewn, packaged, and shipped under one roof in Upstate New York. Our headquarters functions as a creative space for us to bring activewear to life every day. Keeping everything in-house allows us to be quick on our feet, carry low inventory and minimal waste, and take ideas to finished products in hours, instead of months.
Can we collaborate?
We know everyone's journey is unique and so is each collaboration. We treat each one individually, so please submit a request or message our team using the message box at the bottom of the screen. Be sure to include your social handles, website, current state of residence and any other important details.